- All returns for exchange are only valid for 15 calendar days from the time you receive the original order of goods.
- We accept returns only in cases of products having any manufacturing defects or wrong product delivery.We manufacture the products ourselves and are sure that the product being delivered is as per the fabric description given on the product page.
- For the rest we offer exchanges.
- Reverse pickup facility is available only in pin codes where COD is available. For the rest customers need to send the packet back to us at the address given below for which Courier Charges upto Rs.120 are refunded back.
- You may raise a request by clicking on return tab on the homepage at the top in the middle or follow this link : https://griffelindia.myshopify.com/apps/return_prime
- The customer has to upload the pictures/image of damaged/defective product which they have received.Make sure the damage/defect should be clearly visible in the sent picture or image.
- On receipt of the return request we may arrange the pickup for the damaged/defective product if found satisfactory by our Quality Assurance Team.
- Kindly note if your pincode does not fall in the COD deliverable area or if we are unable to arrange a reverse pickup in case approved by our Quality Assurance team , you have to arrange the shipping of product back to us.And we will refund the courier charges to you upto Rs 120.
- The defective product to be returned should be finely packed with the original packing and tags.We will only process the refund/exchange request only after we receive the product.
- The size changes are subject to product conditions & other parameters meeting our return policy.
- In case you make a wrong order you have to return the product at your expense.Only after the receipt of the product at our end we will replace the product by your choice up to the same amount and courier will be sent on to paid basis.
- All items purchased at the time of any Sale Event on our website , cannot be refunded/cancelled/replaced except for damaged products and delivery of wrong products.
- In cases of sizes not being fit, we don't offer refunds but offer exchanges for the same.Just email us the size you need and we will process the size exchange.
- We believe in helping our customers as far as possible & have therefore a liberal cancellation policy, under this cancellation will be considered only if the request is made within 36 hours of confirmation of orders.However the cancellation request will not be entertained if the orders have been communicated to the unauthorized.
- No cancellations are entertained for those orders that have been placed during sale/festive events.
- In case you feel the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 24 hours of receiving the product.
- The customer service after looking into your complaint , will take an appropriate decision.In case of complaint regarding wrongly placed products no refund or exchange will be entertained.
Reverse Pickup Facility
- The reverse pickup on prepaid basis will be done only in cases where GRIFFEL have shipped a wrong/defective product than ordered.
- In cases of sizes not being than ordered & as displayed in the size chart on the website GRIFFEL, the product has to be sent back on to pay basis on the below mentioned address :
9-New Prem Nagar,
Civil Lines ,
- Our customer care executives will never call you to ask your credit/debit card number, CVV number, OTP etc.
- We will never ask you your ATM pin or your online Password.
- We will never share your details with anyone, without your prior consent.
- By purchasing the product of GRIFFEL, you are fulfilling and agreeing to all the terms & conditions of GRIFFEL.
Please do call us for any help on this number : +918976500009 (11AM-6PM)